Service Description

 

  • This service allows customers the opportunity to appeal any decision issued by Dubai Customs that does not fulfill their needs
  • This service is the first step to be followed in order to find a way to challenge the decision provided by customs
  • The customer can submit a request to appeal to resolve any issue in the following areas
    • Appeal Decisions on Customs Tariff and Restricted and Prohibited Goods
    • Appeal Decisions on Origin and Economic Agreements
    • Appeal Decisions on Legal Cases
    • Appeal Decisions on Suspended Duties
    • Appeal Decisions on Customs Valuation

 

 

Documents Required

 

The following documents are required to obtain this service:

  • Attach the evidences and proofs

 

In case of customs case:

  • Letter addressed to the head of the appeals committee stating the situation in details and includes all required attachements that supports your point of view
  • Signed Conciliation Settlement Request
  • Receipt payment of 50% of the total fine imposed which should not exceed fifty thousdand dirhams
  • Deliver a cheque with Dubai Customs name that covers the remaining amount of the fine

 

 

Service Delivery Channels

 

  • Counter
  • Web
  • Mobile

 

 

Contact Information

 

Tel: 800 800 80

 

 

Estimated Time to Deliver

 

Less than 2 Hours