Dubai Trade is an innovative, simple and secure portal that combines all electronic services provided by DP World, Economic Zones World and Dubai Customs. This single window provides exclusive electronic services to the trading communities aiming to be the online centric hub linking stakeholders through end-to-end trade supply chain.
Yes, Dubai Trade Portal is available 24/7 to serve your all needs. However, it may be shutdown for maintenance during off-peak hours. All such scheduled maintenance notifications are published on Dubai Trade Notice Board well in advance.
For any assistance or clarification you can call Dubai Trade Customer Care team on 600 55 55 54 or send an e-mail to firstname.lastname@example.org alternatively you can also create a Service Case through a link (Report Your Issues/Feedbacks) available on top of the right hand side of the login page
Yes, you can change the password for your User Id. To change the password of a user, click on Change Password under User Management Menu. Provide new password and submit your request. You have to logout and login after five minutes with your new password.
If you have forgotten your password you can either:
Go to Service Centre >> Reset Password, this will display a screen where you will be asked to enter your user ID and registered email address. If your answers are correct then an email will be sent to the registered email address with a URL to renew your password
Go to the login page and click on ‘Reset Password’ and follow the instructions
You have created the user successfully but have not allotted business services to the user. Go to Modify User option and select the appropriate user and allocate required services from Select Role and submit the request. Now if the user logs in, he will be able to view the services allotted to him.
Dubai Trade Message Centre enhances communications between Dubai Trade and its customers. Customers will now be receiving notifications, circulars etc. from Dubai Trade directly into their Inbox and will be able to view the same immediately on login. Furthermore, customers can also Compose, Reply & Forward messages directly to the following predefined Dubai Trade addressee list.
Addressee List Name
Enquiries related to Dubai Trade products and services, the portal and its content, location and contact details, interviews, and TradeLines (DT e-Newsletter)
Enquiries related to e-Services Training Schedules and bookings, course outline, user guides/manuals & any other special training needs & requests.
Certification enquires (CTLP)
Enquiries related to CTLP course, price, modules, program, certificates, bookings, refund and cancelation policy, schedules and timings, course language and payment methods
Advertising/ Events enquiries
Advertising: Enquiries related to online Ad spaces available on Dubai Trade Portal, other related microsites and TradeLines (DT e-Newsletter).
Events: Enquiries related to Dubai Trade annual award (ESEA) participation, the criteria, categories, award closing dates, sponsorship packages and invitations
Suggestions and Complaints
Suggestions: Feedback leading to service or process improvements as well as addressing customer’s needs.
Complaints: An expression of dissatisfaction related to DT staff, products & services (excluding day to day operational issues that should continue to be handled through Contact Centre)
Subscription fee is applicable per Trade License. If you are registered with Dubai Trade using a Trade License issued by any of the License Issuing Authorities in UAE or GCC, you can pay subscription fees using that Trade License.
In this scenario, you can wait up to 40 minutes till the transaction is released from the system. However, you can contact Dubai Trade if the duration is more than 40 minutes on 600 55 5554 or write an email to email@example.com
The e-Dirham is a Payment Tool devised by the Ministry of Finance in order to facilitate collection of Revenues; providing the Government with a Secure Payment Method and providing the public with a convenient payment tool.
Once the payment is successful, the browser will return to Dubai Trade with the transaction details along with Payment Reference Numbers. (Incase of CBD you would need to click on the “Return to Dubai World” in order to come back to the DT page).
Any of the following situations can occur if the Internet gets disconnect:
Scenario 1:Amount will not be deducted if payment is not confirmed by the Financial Institution and you can re-do the transaction.
Scenario 2:If payment was done successfully & you were not redirected to Dubai Trade; your amount is debited by the Financial Institution but not updated on Dubai Trade. For assistance in this scenario you are requested to contact 600 55 55 54 or e-mail firstname.lastname@example.org
The system is completely secured and your credit card & bank account details are available only to your bank or Ministry of Finance in case of e-Dirham. These details are transmitted through SSL and cannot be sniffed by anyone else while in transit.
System will pop-up this error message if one of the following entries are incorrect: Card Type, Card Number, VCC Number or Expiry Date. You are allowed 3 unsuccessful attempts, on the 4th unsuccessful attempt the transaction will be declined and the status will change to Failed.
You can check Bill of Lading errors via Enquiry Manifest Status. System will display information on Total Bill of Ladings against Successful and Errors. If any Bill of Ladings found in errors can be corrected via Amend Bill Of Lading Correction Service.
LCL Delivery Location Amendment Service enables customers to amend the uploaded LCL Bill of Ladings e.g. from Port CFS to Private CFS and vice versa. You can amend the Bill of Ladings by selecting all or by selecting individual.
Bill of Lading is a document issued by Shipping Agent to the Shipper which is further forwarded by Shipper to Consignee furnishing written evidence regarding receipt of the goods (cargo), the conditions on which transportation is made (contract of carriage), and the engagement to deliver goods at the prescribed port of destination to the lawful holder of the Bill of Lading.
The Amend Bill of Lading Correction service is used to amend BOL errors if any while uploaded Manifest file; whereas the Amend Bill of Lading service is used to amend the BOLs after the BOLs are successfully uploaded and available on Dubai Trade.
You can trace the created Delivery Order via the Enquiry Delivery Order service using the MRN number. This will give you a list of all Delivery Orders created against that MRN. Select the required Delivery Order to view and take the print out.
You can get report on all your statement using service DP World Payment Report. This report gives you detailed information e.g. Document Type, Document Number, Paid Date, Paid By, Payment Mode, Receipt Number etc. along with print e-Receipt facility.
DP world Payment History service gives you details of all your payments done against the particular document along with e-Receipt print facility. This service can also be used for all your payment related enquiries.
You can check the status of your berth booking from the Enquiry Berth Booking service. All types of Amendment can be done online before Berth of the vessel; however manual amendment can be done by General Cargo Operations team after berth of vessel.
Yes, you can amend the Berth Booking that you created but will be subject for approval from the Crane Booking department. System will also send an e-mail notification to the logged in agent once it is approved
This service facilitates Shipping Agents to book their Full / Empty containers for Export shipments on desired vessels. This service replaces ‘MT Release to Town/Free Zone’ from the service ‘Container Request’.
Following services for Export Booking are available under Request Menu.
This report allows Shipping Agents to view details of all their Container Request either for a particular rotation or for a request created within a specified date range and this includes Issue Date, Agent Ref No, Rotation, Vessel Name, Shipper & Haulier (if Specified), Container Number, Category, Status, Request & Delivery Quantity, Instruction Type and User ID.
Shipping Agents can now record or update damage remarks of their containers online. On entering the container number, users will be prompted to enter the damage area and description, date and time of damage and alternatively can upload the pictures of damage containers, through Request -> Container Damage Record Request
Shipping Agents can now submit instructions to DP World for holding their containers within the port and prevent the delivery, delivery and loading of the container or internal movements within the port - through Request - Hold Instruction.
You can track the status of ‘DPW Proprietary Format’ after successful upload. BAPLIE and COPRAR uploaded files can be tracked based on the confirmation received from the portal admin. Users can further monitor the uploaded files and correct the error if any using enquiry service ‘Discharge Load List File Status’
User first required to select the current Vessel/Rotation, identify activity and then input container criteria to search the existing list. The user is then to select records from the summary list displayed and lastly provide information of the new vessel.
A Cargo Gate Pass is an online generated document, used to facilitate seamless cargo movements through the Free Zone Gates. The Cargo Gate Pass service eliminates the current practice of waiting in queues in the Documentation Center to obtain a Cargo Gate Pass.
Currently the validity for a Cargo Gate Pass is set to 24 hours,but this is subject to change. On expiry of validity period, you will have to create a new Cargo Gate Gate Pass for moving your cargo through the Free Zone Gates.
Through the Pending Gate Pass service available on the Amend Menu, you have tosearch for the subject Declaration, and can further complete the payment transaction or alternatively cancel the transaction and generate a new Cargo Gate Pass accordingly.
There could be a possible system error, please contact Dubai Trade Customer Care on 600 55 55 54 or send an e-mail to email@example.com availing the Declaration in the system to generate a Cargo Gate Pass.
Agent Reference Number is given by the Shipping Agents at the time of creating a Container Request. Dubai Trade generates DPW Reference Number after successful submission of Container Request. Customers can use either Agent Reference Number or DPW Reference Number to search containers and nominate Haulers in order to enable them to generate e-Token.
This service enables the customers (Traders & Clearing Agents) to nominate Haulers against their Customs Declarations; Delivery Orders or Container Requests issued in their favour. Nominated Haulers can then create e-token for the subject containers. Customers can nominate either total containers or individual container against each of the above documents.
This service allows customers to select a Hauler of choice such that the chosen Hauler is nominated automatically for all their Customs Declarations, Delivery Orders & Container Requests. Customers can change or cancel their Preferred Hauler at any time.
No, you should register trucks which are under your Trade License only. Even though the System will allow you to register but the same will be rejected by Documentation Section when you present the original Mulkiya/Registration Card.
Your Dubai Trade Administrator has been provided with the option to update Trade License and other Company information. The Administrator has to select Modify DP World Company Profile service and update the renewal details of Trade License and submit the same. In case of any further assistance our Customer Care team can be reached on 600 55 55 54.
The current nominated Hauler can be changed through Hauler Nomination Amendment service listed under Amend Menu. Any nomination amended at Documentation Counter is subject to an amendment charge of AED.30/-
Mobile number is used to send SMS notification to the driver specifying the grounding location in the Terminal. SMS includes Token Number, Truck Number, Container Number, Terminal and Location. This SMS replaces the printing of EIR for all inbound containers to Jebel Ali Port.
You can retrieve your e-token receipt under Enquiry -> e-token generation / e-token enquiry CU. You can search by either the etoken number or the truck number. This can only be printed before the move EIR is confirmed. After the move EIR is confirmed, the same can be availed from Enquiry -> DP World Payment History.
In order to get a Mirsal 2 business code, you need to fill the M2 registration form using the Dubai trade login. Once customs approves your registration you will be assigned a Mirsal 2 business code by them.
On submission of the Mirsal 2 registration form it goes to customs for approval and you get a registration ID and a Validation code. You can trace the status of your registration via the Client Profile - Track Registration service. Also upon approval you will receive a confirmation from customs along with you M2 Business Code
A. You can get a digital certificate from Etisalat. You can either apply online by following the link – www.etisalat.ae/pki or you can call the Etisalat Head office – 06 5611909.
B. You have to submit the following documents for the same:
Letter of Authorization.
Business User Subscriber Agreement (Both letters should be signed by the license holder as the manager or the person holding Power of Attorney Or the Local Sponsor of the company as mentioned in the license).
Copy of Power of attorney of the signatory. (If required)
Passport Copy of Authorized signatory.
Valid copy of Trade License.
Company Cheque in favour of Etisalat.
Cash deposit in Etisalat, Emirates-NBD A/c # 150447788, original receipt is required.
This message appears when the digital certificate is not linked to the respective user–id
You can link the same via the Client profile – Manage Digital Certificate service – Select Certificate – Request for approval. The digital certificate will be submitted to customs and once approved by customer you can use the same to pass declarations
In order to trace the suspension reason for your declaration – go to Declaration – Track Request, Search for you declaration using the track request number and click on Details. Here you will be able to view the complete reason as well as resubmit declaration with required details
Declarations with payment method as e-payment get submitted to customs for approval first. Once the declaration shows status – payment pending (means declaration approved awaiting payment) you can make payment for the same via the Declaration - e-payment service
This service can be added to a user with (Trader representative role or Broker representative role) not to authorized person role. To add the service, Log in to the main account(authorized user ID) – Click on Request - Amend Profile - Manage Services. Choose the username you want to add this service then click on AMEND SERVICES. Select the role trader/broker then add this option as ACCOUNT STATEMENT.
In this case kindly check your facility details by login with your authorized user ID. Click on Request -> Amend Profile -> View /Amend Facility. You can register your facility from new facility option if it has not registered.
Kindly login with your user ID and click on client profile à manage digital certificate. Click on Select Certificate and click on request approval. If it is renewal, then click on Select Another Certificate. Your new certificate will be submitted for approval to Dubai customs. Once it’s approved by Dubai customs you can submit declaration.
Amendment is not allowed if declaration is still under processing. If the declaration is suspended, you can request to update certain information under track request. If the declaration is approved under cleared status, you can apply for amendment online.
You will require to have M2 code, but you will not need Digital certificate if your clearing agent is handling the submission of your declaration, but as importer/exporter, you will be required to provide authorization for the clearing agent to clear on your behalf, and that is done by logging in to your admin ID using New Association option.
If the declaration was sent for amendment or cancellation and the status shows it’s declined, then it’s mean your cancellation or amendment request has been rejected. It's either this is declined due to non-payment (for bills under epayment) or you have requested the suspended bill to be declined by CDM.
In case the inspection was not given for the goods, you should approach customs inspectors to make the inspection, since that will be required when you return back the goods, to be able to receive return goods exemption.
Customs will require in most cases a permit from the authority that restricts the goods imported, so permit must be ready to be given for customs officers online to give you approval on the declaration.
Yes you can import your personal goods provided that you acquire a letter from your sponsor stating that they will be issuing you a visa. This will be required to be submitted online as per CDM (Dubai Customs) requirement.
Now clients shall henceforth be able to request amendments to their declarations on which the payments were made by e-payment option. Any additional charges applicable on amendment can be paid through the e-payment option. However, there will be no automatic refunds of excess collections and clients are advised to claim the refund of such excess collections along with their claim for the refund of deposit.
Option of paying cancellation charges through e-payment is not yet available, and clients should make payment of cancellation charges for cancelling e-payment declarations through cash counters and provide the evidence of payment to CDM.
Courier can now print declarations in batches by entering the batch number of the submission. This eliminate the need of printing declaration one by one. The couriers may print all the declarations in the batch or select the declarations to be printed by this facility to print the declarations both in standard or GCC formats. You can find new service print courier batch which you can add from authorized user account through manage service.
Yes, Now the Mirsal 2 has been modified to enable Ducamz clients to retrieve the vehicles details from DUCAMZ FZ Transit In declarations into the subsequent declarations, thus eliminating the redundant data entry load from the clients. Instead of the earlier vehicle ID used in Mirsal 1, Mirsal 2 will use the chassis number as the unique key in all declarations and validate all declarations against the chassis number. Ducamz clients are advised to ensure that they fill in the complete details of the vehicles in FZ Transit Declarations, so that they do not need to enter the details again in the subsequent declarations except the chassis number. You cannot use same chassis number in any other declaration and also you cannot use reference declaration number which has been submitted for cancellation or amendment. Further, the VCC's for Ducamz clients will be issued separately through the VCC application in the counters instead of printing them along with the customs bill. The VCC charges will be collected separately through the cashier.
Incase where a clearing agent does clearance, the importer has to get a Mirsal 2 code; however he does not need a digital certificate. Instead an authorization letter has to be prepared on the importer company’s letterhead along with a company stamp and authorized signature. An approval stamp from customs has to be obtained on the same. This has to be kept with the clearing agent and produced as and when customs asks for it.
You can change the visa status online by going to Employee Services – Other Services – Amend Visa Position at DNRD Approval. You have to select and enter the details of the previous visa (visit or cancelled employment visa).
There is no Employment Transfer procedure from any private company in UAE to a Jafza Company. In this case applicant’s Existing Residence Visa has to be cancelled followed by the process of applying for a New Employment Visa in Jafza.
You can add this service by logging in to your main account. User management – modify user – select the sub user ID – then select role of JAFZA Approval, choose Renew License Approval and Renew Lease Approval from the services available box.
There is an option online under Access and Identity Cards à Company Representative Card, where you can make the request and submit the same. Please note that new request and renewal request for the PRO card will be under the same service only.
You can add this company by logging in to the main account. User management – Modify User – select the sub user’s ID – select role as JAFZA Offshore Approval, choose Offshore letters Approval then add. After submitting, select the agent to be added on the account.
You can go to Letter Request --> Letter Request Approval --> create a new request --> select Salary Certificate to Bank - English --> fill up the form and submit to FZ. This letter for the employee is going to be available within 24 hours.
You may add the service by modifying the sub-user. Kindly log in with your admin ID -> go to user management -> modify user -> select the sub-user -> go to roles and select JAFZA-Approval -> click on add all -> then submit.
** Please note that it is auto-approval, hence the services will be updated immediately.
You have to log in with the sub-user -> go to registration service -> Submit Financial Statement – Approval -> Create New Request -> select the pending case -> fill the audited summary sheet details in the provided fields -> then submit to FZ.
** Please note that all the non-submitted, incomplete or rejected case appears in the pending list.
This service is now available in Dubai Trade -> go to Registration -> Registration Attestation -> Create New Request -> select True Copy Formation Certificate-> fill up the form and submit to FZ.
** Please note that the documents would be delivered only to the company representative at your JAFZA location.
This service is now available in Dubai Trade -> go to Registration -> Registration Attestation -> Create New Request -> select True Copy memorandum And Article of Association -> fill up the form and submit to FZ.
** Please note that the documents would be delivered only to the company representative at your JAFZA location.
This service is now available in Dubai Trade -> go to Registration -> Registration Attestation -> Create New Request -> select True Copy Share Certificates -> fill up the form and submit to FZ.
** Please note that the documents would be delivered only to the company representative at your JAFZA location.
Portal Deposit and Bank Guarantee are two types of pre-paid accounts available for online payments. Service Charges are deducted from Portal deposit and Bank Guarantee is used for Employment visa deposits. Customer can top-up both these accounts by using e-Deposit service available on Dubai Trade portal.
System displays 4 Shipping Line records at a time. You can view more Line’s result by clicking on Next. If Next, button is not displayed it means that there are only the displayed shipping lines servicing the searched route for the requested date range.
Following are the features and benefits of Vessel schedules eservice:
- Enable users to find the most updated vessel schedules through a single service on Dubai Trade portal
- Users can view additional information such as vessel details, transit days and transhipment information
- Locating the right vessel is as easy as searching for an airline schedule
- Requires minimum details to search vessel sailings; users only need to enter the destination port and the expected departure date at Jebel Ali or expected arrival date at destination port
- Allows better planning to users, by giving them the option to choose for the most convenient dates, routes and shipping line
- Displays rotation number and operation type for vessels with confirmed berth bookings by integrating with DP World’s system
Vessel Schedules is a service developed and introduced by Dubai Trade to provide information on commercial vessel sailing schedules from Jebel Ali port in Dubai to more than 700 seaports around the world. This service will help Dubai Trade users to better plan their operations and choose the most convenient dates, routes and vessels for their shipments and make the relevant bookings well in advance.
A cargo transfer declaration submitted by a declarant or his representative describing the elements identifying the declared cargo and quantity thereof in details according to the provision of the law.
Cargo Transfer is a Customs procedure to move the consolidated cargo from one Cargo handler to another Cargo handler located in same Customs zone or different Customs zone for the purpose of de-consolidation